Monash Software has the best support team in business and is dedicated to providing excellent software support for its range of products and solutions. Our Software Support Division is comprised of Support Teams that are lead by Support Engineers, Escalation Managers and Support Managers.

Our team of professionals has 10 years of experience in Document Management Solutions, Imaging Solutions, Workflow, Systems Administration, Database Administration and Application Development. Your queries get proper focus and immediate response. We work towards the satisfaction of our customers and are dedicated to provide the best possible support services related to our products.

Monash Support Levels
Monash uses a three-level approach for providing the best support for its products and solutions.

The First Level
Monash takes complete care in choosing its Business Partners and is proud of the fact that our Business Partners are the very best in the industry. Complete & extensive training is provided to the employees of the Business Partner for ensuring effective support towards the end user solutions. Our local Business Partners can be contacted for any support related issues.

The Second Level
Our partners' employees are in constant touch with Monash Product Support Executives and Managers through emails, faxes, chat, or phone. If they are unable to solve your query, you can request them to talk to the Monash Technical Support Team. Alternatively the Monash Support Team can be contacted directly by the customer in case of urgency.

The Third Level
In case the query is still not resolved, Monash can arrange for the visit of its consultants to the site concerned to solve the query. The same is additionally chargeable.