Basic support service from Monash Software Technologies provide business hours access to Monash Technical Department for assistance with Monash products, as well as, the key progress to technical information. It is a value-added maintenance support services for Monash components that are in the active or functionally stable phase of product life cycle.

Maintenance Services

Customers who purchase our software maintenance services receive:
• Software corrections, enhancements, and upgrades, when they are made generally
• Offshore Help Desk support through dedicated help desk 0900 hours to 1800 hours (Indian Standard Time) and from Monday through Friday excluding holidays
• Responses to a reasonable number of queries via phones, e-mails, regarding operational/ technical aspects of the software
• Customers can search our website to access FAQs and other helpful documentation
• Access to a Technical Specialist from 0900 hours to 1800 hours (Indian Standard Time) and from Monday through Friday excluding holidays